Legal

Refund & Cancellation Policy

Last updated: May 16, 2026

CTRL Music Platforms LLC is the parent company of several independent products. Each product handles its own billing, refunds and cancellations under its own policy.

For specifics, see the policy on the product you purchased from:

General terms

Our products are digital services delivered immediately on purchase, in US Dollars (USD). Each product has its own billing model (some are subscriptions, some are one-time credit purchases), so refund eligibility, cancellation rules and limited exceptions are defined in that product's own policy. The links above are the controlling documents for any purchase you've made.

In all cases, charges are generally non-refundable once access or credits have been delivered, except where the product's policy or applicable law provides otherwise (for example, duplicate charges, a confirmed system failure, or a non-waivable statutory right).

Chargebacks

If you believe a charge is incorrect, please contact the relevant product's support before initiating a chargeback. Most billing issues can be resolved quickly. Accounts that file a chargeback without first contacting support may be suspended pending review.

Contact

For questions that aren't tied to a specific product, email [email protected]. For product-specific billing questions, please use the support channel inside the product itself for the fastest response.

CTRL Music Platforms LLC · Chicago, IL · United States